FAQ

Welcome to our FAQ page! We’ve compiled answers to some of the most common questions to help you have the best experience with us. Whether you're curious about our products, shipping, returns, or custom orders, you'll find the information you need right here. Still can’t find what you’re looking for? Feel free to reach out to our team — we’re always happy to help!

🛍️ Product Related

What kind of products does Hiymara Artwork offer? What kind of products does Hiymara Artwork offer?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Are your notebooks suitable for journaling and planning? Are your notebooks suitable for journaling and planning?

Yes! Our notebooks are designed with journaling in mind—featuring thick, smooth pages, minimal yet elegant layouts, and durable covers to enhance your writing experience.

Do you offer personalized stationery? Do you offer personalized stationery?

Yes, select products can be customized. Keep an eye on our Instagram or subscribe to our newsletter for updates on personalization options.

What’s special about Hiymara notebooks? What’s special about Hiymara notebooks?

We believe in making journaling beautiful. Our notebooks combine premium quality paper, minimal and magical designs, and thoughtful details like dot-grid or lined layouts, ribbon bookmarks, and soft covers.

🚚 Orders, Shipping & Delivery

Do you ship across India? Do you ship across India?

Yes, we currently ship pan India. Delivery timelines usually range from 3–7 business days based on your location.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

How can I track my order? How can I track my order?

Once shipped, you’ll receive a tracking link via email or WhatsApp to follow your order's journey.

Do you offer international shipping? Do you offer international shipping?

We’re working on it! Stay tuned for updates on international delivery options.

💳 Payments & Returns

What payment methods do you accept? What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and wallet payments via our secure payment gateway.

Can I cancel or modify my order after placing it? Can I cancel or modify my order after placing it?

If your order hasn’t been shipped, reach out to us ASAP at Hiymaraartwork@gmail.com/DM, and we’ll do our best to help.

Do you accept returns or exchanges? Do you accept returns or exchanges?

We only accept returns in case of damaged or incorrect products. Please notify us within 48 hours of delivery with clear pictures, and we’ll sort it out!

📱Social Media & Community

How can I stay updated about launches and offers? How can I stay updated about launches and offers?

Follow us on Instagram @hiymaraa and sign up for our newsletter to be the first to know about new collections, exclusive deals, and behind-the-scenes magic!

Can I collaborate with Hiymara Artwork as an influencer or artist? Can I collaborate with Hiymara Artwork as an influencer or artist?

Yes! We love collaborating with creatives. Drop us an email at Hiymaraartwork@gmail.com or DM us on Instagram with your profile and ideas.

Do you take bulk or corporate orders? Do you take bulk or corporate orders?

Absolutely. We cater to bulk gifting, corporate stationery needs, and event giveaways. Write to us at Hiymaraartwork@gmail.com and we’ll customize something special.